Refund and Return Policy

Effective Date: February 14, 2025

At FLYTOPIX, we are committed to providing a seamless shopping experience. Our Refund and Return Policy ensures transparency and customer satisfaction while complying with Google AdSense policies and global consumer protection standards. By purchasing from our website https://flytopix.xyz/, you agree to the following terms.

1. Eligibility for Returns and Refunds

To be eligible for a return or refund, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging
  • The return request must be initiated within 30 days of the delivery date
  • Proof of purchase (order number or receipt) is required
  • Certain items, such as personalized, clearance, and final-sale products, are non-returnable

2. Return Process

If you wish to return a product, please follow these steps:

  1. Contact our support team at contact@flytopix.xyz with your order details and reason for return
  2. Once approved, you will receive a Return Authorization Number (RAN) and shipping instructions
  3. Securely pack the item and ship it to our return address provided in the email
  4. After receiving the returned item, we will inspect and process the refund within 5-7 business days

3. Refund Policy

  • Full Refund: Issued if the product is defective, damaged upon arrival, or incorrect
  • Partial Refund: May apply if the item is returned in a non-original condition or missing components
  • No Refund: If the product is returned outside the eligibility period or shows signs of wear and tear

Refunds are credited back to the original payment method within 7-10 business days after approval. Shipping costs are non-refundable, except in cases of incorrect or defective items.

4. Exchanges

If you received a defective or incorrect item, we offer free exchanges. Follow the return process, and we will send you a replacement product at no extra cost.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale and clearance items
  • Gift cards and promotional items
  • Personalized or customized products
  • Items returned without prior authorization

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check with your bank or credit card company (processing times vary)
  • If the issue persists, contact us at contact@flytopix.xyz for further assistance

7. Cancellations

  • Orders can be canceled within 12 hours of purchase for a full refund
  • Once shipped, the order cannot be canceled but may qualify for a return

8. Shipping Costs for Returns

  • Customers are responsible for return shipping fees, except in cases where the product is defective or incorrect
  • We recommend using a trackable shipping service to ensure safe return delivery

9. AdSense Compliance & Data Protection

  • We do not store customer payment information beyond the transaction period
  • Refunds and returns are processed securely following Google AdSense standards
  • Customer data is never shared or sold to third parties

10. Policy Updates

We reserve the right to modify this Refund and Return Policy at any time. Updates will be posted on this page, and significant changes will be communicated via email or website notifications.

11. Contact Information

For further assistance, reach out to us:

📍 Address: 1184 Fleming Street, Maplesville, Alabama, United States
📞 Phone: 334-366-0632
📧 Email: contact@flytopix.xyz
🌐 Website: https://flytopix.xyz/

Thank you for shopping with FLYTOPIX!