Shipping Policy

Effective Date: February 14, 2025

At FLYTOPIX, we are committed to providing a reliable and efficient shipping experience for all our customers. This Shipping Policy outlines the shipping methods, processing times, delivery expectations, and compliance with Google AdSense policies. By placing an order through https://flytopix.xyz/, you agree to the following terms and conditions.

1. Shipping Coverage and Availability

We offer domestic and international shipping to most locations worldwide. However, some countries or regions may be excluded due to shipping restrictions, customs regulations, or courier limitations. If we are unable to ship to your location, you will be notified during checkout.

2. Shipping Methods and Delivery Timeframes

We offer multiple shipping options to accommodate different needs. Delivery times are estimates and may vary based on factors such as location, courier service, customs clearance, and peak shopping periods.

Domestic Shipping (United States)

  • Standard Shipping (5-7 business days) – Affordable and reliable shipping for all U.S. customers
  • Expedited Shipping (2-4 business days) – Faster processing and delivery for urgent orders
  • Overnight Shipping (1 business day) – Express delivery for last-minute purchases

International Shipping

  • Standard International Shipping (10-20 business days) – Cost-effective global shipping option
  • Express International Shipping (5-10 business days) – Faster delivery with priority processing
  • DHL/FedEx/UPS Global Express (3-7 business days) – Premium service with full tracking and insurance

Shipping times are calculated from the date the order is dispatched, not the date of purchase. Delays due to customs, weather, or carrier issues are beyond our control.

3. Order Processing and Handling Time

  • Orders are processed within 1-3 business days from the time of purchase
  • Processing may take longer during holidays, promotional events, or high-demand periods
  • Customers will receive an order confirmation email followed by a shipping confirmation with tracking details once the order has been dispatched

4. Shipping Fees and Costs

  • Shipping costs vary depending on location, shipping method, and order weight
  • The exact shipping fee is calculated at checkout based on real-time carrier rates
  • Orders over a certain amount may qualify for free shipping, as indicated on our website

5. Tracking and Order Updates

  • Once your order has shipped, you will receive a tracking number via email
  • You can track your order directly on our website or through the courier’s tracking system
  • If you do not receive tracking information within 3 business days, please contact our support team

6. Customs, Duties, and Import Taxes

For international orders:

  • Customers are responsible for any customs duties, VAT, or import taxes required by their country
  • We are not responsible for delays caused by customs clearance
  • If customs fees are not paid, the package may be returned to us or abandoned, and no refund will be issued for shipping costs

7. Lost, Stolen, or Damaged Packages

  • FLYTOPIX is not responsible for lost, stolen, or damaged packages once they leave our warehouse
  • If your order is marked as delivered but you have not received it, please check with neighbors, building management, or your local post office
  • If a package is lost in transit, please contact our support team to initiate an investigation with the shipping carrier
  • If the package arrives damaged, please report it within 48 hours with photos for a potential replacement or claim

8. Address Errors and Undeliverable Packages

  • Customers must provide accurate shipping details at checkout
  • If an incorrect address is provided, we are not responsible for lost or misdelivered packages
  • If a package is returned due to an incorrect or incomplete address, the customer may be required to pay additional shipping fees for reshipment

9. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses for security reasons
  • Some items may have special shipping restrictions due to size, weight, or regulations
  • Certain countries may prohibit the import of specific items, which may result in order cancellations

10. Delayed Shipments and Force Majeure

Shipping delays may occur due to:

  • Extreme weather conditions, natural disasters, or pandemics
  • Carrier-related issues, including strikes or transportation delays
  • Customs inspections and clearance processes

In such cases, we will work with our shipping partners to minimize delays, but we cannot guarantee delivery dates for affected shipments.

11. Google AdSense Compliance and Secure Transactions

  • We ensure a transparent shipping process with no hidden fees
  • Customer data is never shared with third parties except for order fulfillment purposes
  • We comply with Google AdSense policies, ensuring all shipping practices are secure and customer-friendly

12. Order Changes and Cancellations

  • Changes to shipping details can only be made within 12 hours of purchase
  • Once an order has been processed or shipped, it cannot be modified or canceled
  • If cancellation is necessary, the order must be returned following our Refund and Return Policy

13. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Updates will be reflected on our website, and major changes will be communicated via email or website announcements.

14. Contact Information

For any shipping-related inquiries, concerns, or issues, please reach out to us:

📍 Address: 1184 Fleming Street, Maplesville, Alabama, United States
📞 Phone: 334-366-0632
📧 Email: contact@flytopix.xyz
🌐 Website: https://flytopix.xyz/

Thank you for shopping with FLYTOPIX!